Shipping policy

  • All purchasers must possess a valid credit or debit card issued by a bank acceptable to us.
  • Placement of an order indicates that you represent and warrant (1) that all of the information that you provide to us are true and accurate; (2) that you are an authorized user of the credit or debit card used to place your order; and (3) that there are sufficient funds to cover the cost of the goods ordered.
  • All orders placed on the site are subject to: (1) product availability; and (b) Our confirmation of the order quantity and price. 
  • We retain the right to refuse any orders. 
  • The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
  • Product shipment may vary according to availability and is subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
  • Once you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this is not an acceptance of your order. No contract is formed until we transmit an e-mail confirmation that the goods that you ordered have been shipped to you. Only those goods listed in the confirmation e-mail sent at the time of shipment will be included in the contract formed
  • Product prices are set using currency exchange rates at the time of price creation. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted. The final amount billed to the customer will be in accordance with the applicable exchange rate on the day the customer’s card issuer processes the transaction, working on the customer’s currency of payment against the rate of exchange to the UAE DIRHAMS at the time the payment transaction is formally completed
  • Errors in product details, descriptions and prices may occur despite our efforts to ensure accuracy. If we discover an error in the pricing, description or imagery of products, as well as delivery costings and lead times. We will inform you of an error directly via email, and we shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. In this instance, you have the right to cancel your purchase, and will be refunded the full amount paid. In the event that products are recalled in transit, we will process the refund on safe return of products
  • If you have a query or dispute in respect of the Services, please contact us directly using the contact details provided in these Terms.

Right to cancel

  • We reserve the right to reasonably decline any order and/or to suspend delivery and/or to decline to supply ordered products subject to the reimbursement of any purchase price already advanced by you in the event of non-delivery.
  • We reserve the right to monitor repeated cancellations from one customer and to refuse to offer service to a customer who cancels orders repeatedly, at our discretion.
  • Refunds on legitimately cancelled orders will be made at our earliest convenience, and never before any dispatched product has been returned in good order. product returned as a result of cancellation are subject to the same terms of being returned in perfect condition as per all returns laid out in these Terms.

Payment

  • We accept PAYPAL Visa, MasterCard and Maestro cards, and any other methods which may be clearly advertised on the Site, including certified SHATHA ESSA Gift Cards. Cheques and MONEY TRANSFERs are accepted
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the Services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these Terms or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us.
  • You confirm that the credit/debit card or any other form of payment being used is yours or that they have been specifically authorized by the owner to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
  • If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
  • We take reasonable care to make our Site secure. All payment transactions on this site are processed using PayPal, a secure online payment gateway that encrypts customers’ card details in a secure host environment.
  • If a customer is a registered user to our site, we will securely store their credit/debit card details on our systems. These details will be fully encrypted and only be used to process transactions you have initiated